Refund policy

All Sales Are Final. Due to the perishable nature of food products, On Call Foods LLC (“STAT Energy,” “we,” “us,” or “our”) does not accept returns, exchanges, or offer refunds on any orders placed through statbar.com. Once a product has shipped, we cannot guarantee the handling, storage conditions, or temperature exposure during transit or after delivery. For this reason, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, you must contact us within five (5) calendar days of delivery at support@statbar.com. Include your order number, a description of the issue, and photographs showing the damage or error. We will review your claim and, at our sole discretion, may issue a replacement or store credit. We reserve the right to request return of the affected product at our expense before processing any claim.

Exceptions

We do not provide replacements, credits, or refunds for orders that were undeliverable due to an incorrect address provided by the customer, orders that were delivered but claimed as not received without supporting evidence, dissatisfaction with flavor, taste, or texture preferences, or orders affected by delays caused by the shipping carrier after the package has left our facility. Products purchased through authorized third-party retailers are subject to that retailer’s return policy, not ours.

Cancellations

Orders may be canceled within two (2) hours of placement by contacting support@statbar.com. Once an order has entered fulfillment or shipped, it cannot be canceled.