Shipping policy

Processing Time

Orders are typically processed within one to three (1–3) business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. During peak periods or promotional events, processing times may be extended. You will receive a confirmation email when your order ships, including tracking information.

Shipping Methods and Rates

We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, or internationally.

Flat $4.90 shipping on U.S. orders under $50. Free standard shipping on orders $50+. The flat rate and the free-shipping threshold are applied automatically at checkout based on your order subtotal. Additional shipping promotions may be offered from time to time and may be modified or discontinued.

Estimated Delivery

After an order has been processed, standard delivery typically takes 3–7 business days depending on your location. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances beyond our control. On Call Foods LLC is not responsible for delays once a package has been transferred to the shipping carrier.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are undeliverable, lost, or delayed due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges required to reship the order.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to become active in the carrier’s system. If you have not received shipping confirmation within four (4) business days of placing your order, contact us at info@oncallfoods.com.

Lost or Stolen Packages

Once a package shows as delivered by the carrier, On Call Foods LLC is not responsible for lost or stolen packages. We recommend using a secure delivery location. If your tracking shows delivered but you have not received your order, first contact the shipping carrier. We do not treat delivered-but-not-received claims as returns, and we do not take food back.

Temperature and Product Integrity

STAT Energy bars are shelf-stable food products that do not require refrigeration. Exposure to high temperatures during transit may affect texture or appearance. This does not impact safety. Retrieve your package promptly, especially in warm weather. We are not responsible for texture or appearance changes caused by temperature during shipping or after delivery. All sales are final.

International Shipping

We do not offer international shipping. Orders can only be shipped to addresses within the contiguous United States.

Contact

For shipping inquiries, contact us at info@oncallfoods.com.