Shipping policy

Processing Time

Orders are typically processed within one to three (1–3) business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. During peak periods or promotional events, processing times may be extended. You will receive a confirmation email when your order ships, including tracking information.

Shipping Methods and Rates

We currently ship within the contiguous United States. Shipping rates are calculated at checkout based on order weight, dimensions, and destination. We may offer free shipping promotions from time to time at our discretion. Any free shipping thresholds or promotional offers apply only to the contiguous U.S. and may be modified or discontinued at any time.

Estimated Delivery

Standard shipping typically arrives within three to seven (3–7) business days after shipment, depending on your location. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances beyond our control. On Call Foods LLC is not responsible for delays once a package has been transferred to the shipping carrier.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders that are undeliverable, lost, or delayed due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges required to reship the order.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to become active in the carrier’s system. If you have not received shipping confirmation within five (5) business days of placing your order, contact us at support@statbar.com.

Lost or Stolen Packages

Once a package shows as delivered by the carrier, On Call Foods LLC is not responsible for lost or stolen packages. We recommend using a secure delivery location. If your tracking shows delivered but you have not received your order, please first contact the shipping carrier directly. If the issue is not resolved, contact us at support@statbar.com within five (5) calendar days of the delivery date and we will work with the carrier on your behalf.

Temperature and Product Integrity

STAT Energy bars are shelf-stable food products that do not require refrigeration. However, exposure to high temperatures during transit may affect the texture or appearance of the product. This does not impact safety. We recommend retrieving your package promptly upon delivery, especially during warm weather months. We are not responsible for changes in product texture or appearance caused by temperature exposure during shipping or after delivery.

International Shipping

We do not currently offer international shipping. Orders can only be shipped to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Contact

For shipping inquiries, contact us at support@statbar.com.